Frequently Asked Questions about your new Debit Card:

Q: Why am I getting a new Debit Card?

A: Houston Highway Credit Union has chosen to issue new Debit Cards to provide valuable security benefits to help keep you protected.

Q: Can I use my current Debit card?

A: Although your current card can still be used, it will be deactivated by the end of January. It is important to activate your new card and download CardValet as soon as possible.

Q: Will the new Debit Card cost me anything?

A: No, Houston Highway Credit Union has upgraded your new Debit Card to improve security and help keep you protected. There is no cost to you for this service.

Q: Will my joint account owner get a new Debit Card as well?

A: Yes, everyone with a checking account will get a new Debit Card; although the new cards may not arrive on the same day.

Q: If I have an existing credit card, will it be replaced too?
A: No, your credit card will not be affected, only Debit Cards.

Q: Can I keep the same PIN?
A: Yes, but you must activate your new Debit Card with your new Personal Identification Number (PIN) of your choice.

Q: Where can I find out more about my new Debit Card?
A: Visit HoustonHighwayCU.com or call a Member Representative at 713.864.4438.